Privacy Policy
Last Updated 27/09/2023
Welcome to Botanic Potion Naturopathy Clinic. At Botanic Potion Naturopathy Clinic, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with the National Privacy Principles (NPP) as set out in the Privacy Act 1988 (Commonwealth). We also comply with the Spam Act 2003 (Commonwealth) which imposes restrictions sending emails and other commercial electronic messages. The NPP governs the way we collect, use, disclose and secure information about you.
This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you use this website.
Information We Collect
1.1. Personal Information: We may collect personal information such as your name, email address, postal address, phone number, or other identifiable informationwhen you voluntarily provide it to us, such as when you make a purchase, or contact us through our website. The information we collect about you is in direct relation to the services and products we provide you. This information is obtained through meetings, correspondence, telephone, email or website, media publications, website cookies, and third parties. We cannot guarantee links or third-party policies.
1.2. Non-Personal Information: We may also collect non-personal information such as browser type, operating system, and IP address when you visit our website. This information is used for statistical purposes and to improve the functionality and performance of our website.
How We Use Your Information
2.1. We may use your information for the following purposes:
To provide you with the products, services, or information you request
To send you marketing communications, newsletters. and updates (you can opt out at any time).
To respond to your enquiries and provide customer support.
To process transactions and fulfill orders.
2.2. Non-Personal Information: Non-personal information is used to analyse user behaviour, trends, and preferences on our website. This information helps us improve our services and user experience.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers and partners who assist us in operating our website, processing transactions, or providing services to you, but only to the extent necessary for those purposes. We may also disclose your information if required by law or to protect our rights, property, or safety.
Maintaining the Quality of your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal Information is accurate, complete, and up to date. If you find that the information we have us not up to date, or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your browsing behaviour on our website. You can control cookie preference through your browser settings. Please note that disabling cookies may affect your experience on our website.
Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system is 100% secure, so we cannot guarantee absolute security. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about your data, please contact us using the contact information provided below.
Botanic Potion Naturopathy Clinic will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the date of the last update will be revised accordingly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
PH: 0400419825
Email: amyvoigt@botanicpotionclinic.com.au